Frequently Asked Questions

Everything you need to know about your Swatched beauty experience.

How do I know which shade is right for me?

We offer a virtual shade-matching tool and detailed swatch photos on multiple skin tones for every product. If you are still unsure, our beauty experts are available via live chat to provide personalized recommendations.

Are Swatched products cruelty-free and vegan?

Yes, we are committed to ethical beauty. 100% of our products are cruelty-free, and the majority of our collection is vegan. You can find specific ingredient lists and certifications on each product page.

What is your return policy for opened cosmetics?

We want you to love your glow. If a product doesn't work for you, we accept returns on gently used items within 30 days of purchase for a full refund or store credit.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your package's journey.

Do you ship internationally?

Currently, Swatched ships to the United States, Canada, and the UK. We are working hard to bring our beauty essentials to more countries very soon.

What should I do if my palette arrives damaged?

We take great care in packaging, but accidents happen. If your product arrives broken, please email a photo to our support team within 48 hours of delivery, and we will send a replacement immediately.